O-PCE Crystals

Shipping and Returns

At 1loveshop.com, we are committed to providing exceptional shipping services to ensure your products arrive safely and promptly. Enjoy the convenience and benefits of our comprehensive shipping options:

• Free Shipping on Orders Over €250: We offer free shipping on all orders exceeding €250, delivering exceptional value right to your doorstep.
• Next-Day Delivery Available: For those urgent needs, we provide next-day delivery within Europe. To qualify for next-day delivery, ensure your payment is received by 15:00 CET on business days for same-day dispatch.
• Shipping Across All European Countries: We ship to every country within Europe, ensuring that no matter where you are, you can enjoy our products.
• Track and Trace on All Shipments: Every order comes with a Track and Trace number, allowing you to monitor your package every step of the way. This ensures transparency and peace of mind as you await your delivery.
• 100% Delivery Assurance: We are committed to ensuring that your order reaches you. In the unlikely event that your package is lost during transit, we will send a new order to you at no additional cost.

Order Processing Time

We aim to process all orders within 1-2 business days, ensuring your products are shipped as quickly as possible. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Times

• Normal Shipping: Delivery times vary depending on the destination but typically range from 3-7 business days.
• Next-Day Delivery: Available for orders placed and paid by 15:00 CET on business days, ensuring your package arrives the next business day.

Returns

At 1loveshop.com, we are committed to your satisfaction. If you need to return an item, please refer to our Returns Policy. Due to hygiene and safety reasons, certain products such as love stimulators, love toys, vapes, nicotine pouches, and other smoking-related products are not eligible for returns.

Customer Responsibilities

Please ensure that your shipping address is complete and accurate. 1loveshop.com is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.

Parcel Shops and Pick-Up Locations

We do not ship to parcel shops or pick-up locations; all orders must be delivered directly to the consumer. If you choose to have your order sent to a parcel shop or pick-up location and it does not arrive, we will not ship a replacement order.