Returns & Refund Policy – 1LoveShop

Last updated: 01-04-2024

At 1LoveShop, we are committed to providing high-quality products and reliable service. However, due to the sensitive nature of our inventory, we maintain a strict no-return policy. Please read the details below carefully before placing your order.

No Returns – Hygiene and Safety Policy

For hygiene, safety, and quality assurance reasons, we do not accept returns or exchanges under any circumstances. All products sold by 1LoveShop are sealed and intended exclusively for research use. Once shipped, items cannot be restocked or reused.

This policy ensures that:

  • Product purity and safety are maintained

  • Customers receive uncompromised, original products

  • We remain compliant with all relevant safety and handling standards

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, contains the wrong item, or is missing products, please contact us within 7 days of delivery. In your message, include the following:

  • Your order number

  • A clear explanation of the issue

  • Photographic evidence of the product and packaging

Once we verify the issue, we will assess the situation and, if appropriate, offer a replacement or store credit. All resolutions are handled on a case-by-case basis and at our discretion.

Undeliverable or Rejected Packages

We do not issue refunds for shipments that are refused upon delivery, returned due to incorrect shipping information, or rejected by customs. It is the customer’s responsibility to ensure all shipping details are correct and that the products ordered are legal in their country.

Questions or Concerns

If you need assistance with your order or have questions about this policy, you can reach our support team at:

Email: [email protected]

We are here to help and will respond as quickly as possible.